When approaching estate agents and/or letting agents a tenant should make sure that he/she enquires that the letting agent he/she is visiting is a member of the professional bodies that regulate estate and letting agents. Members of the organisation that regulate estate agent and letting agents must sign up to certain standards of practice and a tenant will have access to an independent complaintS procedure should things go wrong.
If the tenant has a cause to complain about an estate agent/letting agent, they should:
