If a tenant is unhappy with the outcome of a Housing Benefit decision they can request that it is looked at again (classed as a review) or an appeal of the decision can be requested. A request for either must be made within one month of the date of the decision. If the tenant is not happy with the decision of a review then the tenant may be able to appeal against the review decision.
If a review or appeal is successful then the new decision will be changed from the date of the original decision.
An appeal later than one month maybe accepted in special circumstances such as ill-health as long as the circumstances are explained in writing along with the reasons for appeal. The last date for an appeal is 13 months after receipt of the decision letter.
